You buy things, right?
We all do.
And as a consumer, you have expectations regardless if you pay $5, $100, $100, or $10k plus for something. You are expecting to get your monies worth. You are expecting to get your questions answered. You are expecting the seller to appreciate your business. You are expecting not to have any regrets for the investment you’ve made.
So today. I want to tickle your brain cells just a little, and I want you to take 30 minutes to an hour and evaluate how you have been servicing your clients.
Are you frustrating them?
That was a serious question.
When a person is searching online for an answer or searching period most likely, they are looking to buy something.
So why don’t you have your prices on your website?
Why doesn’t your contract say exactly what you mean?
Why don’t you give people a way to pay online?
Why don’t you explain in detail what the product or service is? Being vague will ensure that you lose the sale every time.
Why does the person have to email you to request a time to speak with you and then you go back and forth trying to figure out the best time to meet?
Why is it that when the customer buys your product or service, all they get is a purchase receipt?
Um, that is not going to cut it.
They purchased something from you so you should be rolling out the red carpet by properly onboarding them.
Does your product or service deliver? Does it solve the buyer’s problem? Is it an immediate fix or something that they can experience results with if and when they follow directions?
Are you over promising and under delivering?
These are the things that I pay attention to when I purchase stuff.
Most people are savvy shoppers, and they have several options to choose from so why aren’t you focused on creating long-term clients vs. one time buyers?
If you create a signature customer service experience for all of your prospects, you will be sure to retain more clients and make more money.
The goal is to make it easy for people to buy from you. To deliver exactly what they asked for and then a little more. And then have your ducks in a row so that there isn’t a delay from the time they purchase to the time that you deliver. It is important that you hash our a fulfillment game plan before you selling your offers.
It will save you a headache and anxiety. If you aren’t reaching your sales goals consistently, then a few things are probably going on….
You aren’t confident in your offer because you are still trying to wait until everything is perfect You don’t have a systematic way to service your clients. You reinvent the wheel every time you get new clients
You don’t have anyone holding you accountable
You don’t know what you don’t know
Whatever is going on inside of your business that is hindering your growth now is the time to fix it.
I get it. You are doing the best that you can, but you need someone who is unbiased to take a hard look at your business and call out any gaps that causing you to not reach your full potential.
If you are ready to put all of your cards on the table and go all in this year, then let’s talk.
See you on the other side of greatness.
Your Business Systems Strategist
Wendy Nicole Anderson